| And for most Filipino workers, this reality serves as a | | | | Europe, Latin America, Middle East and Asia. |
| biblical truth as Philippine call centers seemingly pave | | | | 2. eTelecare Global Solutions |
| the way to a good employment opportunity and, | | | | Seizing second on the chart is eTelecare. Outsource |
| perhaps, a brighter tomorrow. There’s no | | | | service is eTelecare’s main business in |
| doubt about it, internet communication is the trend of | | | | different industries like telecommunications, financial |
| the future. There’s no doubt about it, internet | | | | services and consumer electronics. It is the first |
| communication is the trend of the future. And for | | | | Filipino Ayala-backed call center company offering |
| most Filipino workers, this reality serves as a biblical | | | | inbound service and sales programs to Fortune 100 |
| truth as Philippine call centers seemingly pave the | | | | clients. Etelecare ranked third in revenues last 2008 |
| way to a good employment opportunity and, | | | | with a whopping 7.9 billion peso on its statistics. |
| perhaps, a brighter tomorrow. | | | | 3. Software Venture International (SVI) |
| From advisories to inquiries to sales verification and | | | | SVI is another top shot in the BPO scene. In service |
| technical help, the customer service industry has | | | | for 20 years, the company is a leading supplier of |
| provided more Filipinos to put better rice on their | | | | Business Solutions Development and IT consulting and |
| plates and better job opportunities to land compared | | | | had already developed business solutions worldwide in |
| to other industries. Even though the customer service | | | | the fields of healthcare, pharmaceuticals, |
| industry in the Philippines began only as plain providers | | | | transportation, banking and insurance, manufacturing |
| of email response and managing services, the trade | | | | and energy. |
| proved to be a booming one to the point that | | | | 4. Aegis People Support |
| Philippine call centers grew like wild mushrooms. | | | | With 5.7 billion in revenue back in 2008, Aegis became |
| These call centers have a variety of built-up | | | | one of the most famous and fastest BPO company |
| capacities in the field of customer relations come in | | | | in the country focusing on the field of |
| the form of technical support, education, customer | | | | telecommunications, healthcare, insurance, travel, |
| care, financial services, travel services and other | | | | banking and finance. It was only in recent years that |
| means of providing solutions. This fast, growing | | | | Aegis merged with People Support. The corporation |
| process which can accommodate much of the | | | | has more than 5,000 seats divided among their eight |
| unemployed population in the Philippines is mainly | | | | Philippine headquarters. Aegis provides interactive and |
| known as Business Process Outsourcing or BPO. | | | | back-office services to many Fortune 500 |
| For those Filipino students and job seekers interested | | | | companies. |
| in making fast money in the competitive yet rapid | | | | 5. Teleperformance |
| growing commerce of BPO, call centers are definitely | | | | Banking on six contact centers with over 7,000 |
| for you. And what better way to find a good job | | | | seats, Teleperformance is another great BPO |
| than knowing the good companies to apply into. Here | | | | company to apply for which provides back-office |
| are some of the top call centers in the Philippines: | | | | support, technical support, automation solutions and |
| Top Philippine Call Centers: | | | | customer care in the aspects of telecommunications, |
| 1. Convergys | | | | finance, travel, insurance and business-to-business |
| As one of world’s leading telecommunications | | | | among others. The company currently provides |
| provider of billing services and human resources, | | | | 83,000 workstations in 270 contact centers across |
| Convergys is one the top call centers in the | | | | 50 countries worldwide. |
| Philippines. After starting its operations in the | | | | With over a million Filipinos employed in the BPO |
| Philippines in 2003, Convergys had opened its major | | | | scene, Philippine call centers are slowly solving |
| site in Glorietta 5, Makati with 2,041 seats. The | | | | problems for people who are in need of employment |
| company is currently in the Fortune 500 list with $2.7 | | | | and job opportunities. Perhaps, the Philippine call |
| billion in revenue and has been chosen as a Fortune | | | | center industry is a contemporary cure for |
| Most Admired Company for nine years. Convergys | | | | unemployment what may also rake high salaries for |
| has an estimated 75,000 employees in 85 different | | | | those who come to know the business well enough |
| call centers throughout the United States, Canada, | | | | to manage other people. |