It's All About the Customer - Think About What They Want, Not What You Want!

In all your actions with the customer, think aboutis small and the potential reward is going to be a lot
what their motives for making a purchase are. Savingbigger.
time, saving money, making more money and on andIn every meeting with the customer, show them
on.that you care about their well being. Small things
If you focus on that, you can more easily find theirmatter, instead of just meeting them in the office.
sweet spots and get a deal. Much easier than if youTake them out to lunch and pay for it. Give them a
focus on what you want and keep focusing on youchoice of dates so that you find one that suites
making money and them paying it.them. Offer to send them information so that they
When presenting your products show the customercan be prepared for the meeting if they want to be.
how you can solve their problems. It will give them aPlay the game by their rules and it will make them
reason to purchase them.feel calmer and better about the whole ordeal.
They are not looking for a way to spend money andOne thing to remember though is that because you
they are very afraid of making mistakes. In all humanare respecting them and trying to show it. Don't
action we try to avoid "pain" and move towardsbecome a wimp. Don't let them step on you and
more positive stimulus. Therefor a customer will notdefinitely don't be afraid of pushing them over the
want to do something new that might cause themedge when needed.
pain, loss of money or repercussions from yourIf you can use these insights it will dramatically
superiors. But if you can show that the risk of "pain"increase your sales.